Several Norton users have reported the Authentication service error, so today we’re going to show you how to resolve this error.
- The norton authentication service errors can be caused by a corrupted application cache.
- You can fix this by following our step-by-step guide below.
Check your system date and time
- Go to Start > type date and time in the search field > select Change date and time.
- Check the date and time, and make sure they are correct.
- Try signing in again.
- If the problem persists, follow the additional steps below.
Check your proxy settings
- To troubleshoot proxy-related errors, click on the Apple menu, then choose System Preferences.
- Click on the Network icon.
- Click on the Advanced button.
- Now, click on the Proxy tab.
- Click on the Settings button.
- Now, uncheck the Automatically detect settings option, and type 127.0.0.1 in the Manual proxy setup box.
- Click OK to save the changes.
Check your proxy server’s IP
- Open Control Panel and go to Network and Internet.
- In Network and Sharing Center, click Change adapter settings.
- Right-click your Network Connections and select Properties.
- Go to the Internet Protocol Version 4 (TCP/IPv4) section and check your IP address.
Check your Norton firewall settings
- Go to Start Menu > click on Control Panel > open Windows Firewall > click on Windows Firewall with Advanced Security.
- Go to Advanced Settings > go to Outbound Rules tab > right-click on Outbound Rules and select New Rule
- Type in the rule name – for example “Gmail” > select Apply rule on next connection > click Next > select Program > select All Programs > select Google Chrome > click Next > click Finish
- Launch Google Chrome again > see if the error is resolved
Restart the Norton service
- Start by restarting the Norton service. Click the Start button, then select Settings.
- Select Update & Security.
- Select Recovery.
- Select Restart now.
Reset the Norton service
- Launch the Norton icon
- Click Help and select Troubleshooting
- Select Reset the Norton service
- Now, select Restart
- If the issue persists, follow the steps below:
- Check if there is an issue with your Norton Identity Safe
- Launch the Norton icon
- Click Help and select Troubleshooting
- Select Check for Issues
- Now, click Check for Issues
