Troubleshooting norton authentication service Errors: Step-by-Step Guide

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Several Norton users have reported the Authentication service error, so today we’re going to show you how to resolve this error.

  • The norton authentication service errors can be caused by a corrupted application cache.
  • You can fix this by following our step-by-step guide below.

Check your system date and time

  1. Go to Start > type date and time in the search field > select Change date and time.
  2. Check the date and time, and make sure they are correct.
    Check the date and time, and make sure they are correct.
  3. Try signing in again.
  4. If the problem persists, follow the additional steps below.

Check your proxy settings

  1. To troubleshoot proxy-related errors, click on the Apple menu, then choose System Preferences.
  2. Click on the Network icon.
  3. Click on the Advanced button.
    Click on the Advanced button.
  4. Now, click on the Proxy tab.
  5. Click on the Settings button.
  6. Now, uncheck the Automatically detect settings option, and type 127.0.0.1 in the Manual proxy setup box.
  7. Click OK to save the changes.

Check your proxy server’s IP

  1. Open Control Panel and go to Network and Internet.
  2. In Network and Sharing Center, click Change adapter settings.
  3. Right-click your Network Connections and select Properties.
    Right-click your Network Connections and select Properties.
  4. Go to the Internet Protocol Version 4 (TCP/IPv4) section and check your IP address.

Check your Norton firewall settings

  1. Go to Start Menu > click on Control Panel > open Windows Firewall > click on Windows Firewall with Advanced Security.
  2. Go to Advanced Settings > go to Outbound Rules tab > right-click on Outbound Rules and select New Rule
    Go to Advanced Settings > go to Outbound Rules tab > right-click on Outbound Rules and select New Rule
  3. Type in the rule name – for example “Gmail” > select Apply rule on next connection > click Next > select Program > select All Programs > select Google Chrome > click Next > click Finish
  4. Launch Google Chrome again > see if the error is resolved

Restart the Norton service

  1. Start by restarting the Norton service. Click the Start button, then select Settings.
  2. Select Update & Security.
  3. Select Recovery.
    Select Recovery.
  4. Select Restart now.

Reset the Norton service

  1. Launch the Norton icon
    Launch the Norton icon
  2. Click Help and select Troubleshooting
  3. Select Reset the Norton service
  4. Now, select Restart
  5. If the issue persists, follow the steps below:
  6. Check if there is an issue with your Norton Identity Safe
    Check if there is an issue with your Norton Identity Safe
  7. Launch the Norton icon
  8. Click Help and select Troubleshooting
  9. Select Check for Issues
    Select Check for Issues
  10. Now, click Check for Issues
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